Privacy Policy

Last Updated: September 2026

Rapid Hitch Recovery (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our vehicle recovery services.

This Privacy Policy explains what information we may collect, how we use it and the choices you have regarding your personal information.

1. Who We Are

Rapid Hitch Recovery provides vehicle recovery, emergency towing, roadside assistance, accident recovery and vehicle transport services in Perth, Kinross and surrounding Perthshire areas.

Business: Rapid Hitch Recovery
Address: 24 King Edward Street, PH1 5UT, Perth, Scotland
Phone: +44 7512 612 892
Email: info@rapid-hitchrecovery.co.uk

If you have any questions about this Privacy Policy or how we handle your information, you can contact us using the details above.

2. Information We May Collect

When you contact us or use our website, we may collect information such as:

• Your name
• Phone number
• Email address
• Vehicle make and model
• Your current location when requesting recovery
• Recovery or service details
• Your preferred destination
• Information you provide in a contact form or message
• Any other information you choose to provide when contacting us

We may also collect limited technical information when you use our website, such as your IP address, browser type, device type and information about how you use the website.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries
• Provide vehicle recovery and roadside assistance
• Arrange towing or vehicle transport
• Communicate with you about a recovery request
• Provide information about our services
• Improve our website and customer service
• Keep appropriate business records
• Protect our website and prevent misuse
• Meet legal or regulatory requirements where applicable

We only use your information where there is a valid reason for doing so.

4. Information You Provide Through Our Contact Form

If you submit our contact form, we use the information you provide to respond to your enquiry.

For recovery requests, we may need details such as your location, vehicle information and a description of the problem so we can understand what assistance you require.

Please do not submit unnecessary sensitive or confidential information through the website contact form.

5. Phone, Email and Other Communications

If you contact us by phone, email or another communication method provided on our website, we may keep the information you provide so that we can respond to your enquiry and manage your service request.

We may use your contact details to communicate with you about the recovery or service you have requested.

6. Cookies

Our website may use cookies and similar technologies to help the website work correctly, understand how visitors use the website and improve website performance.

Some cookies may be placed by third-party services that we use on the website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website work.

7. Analytics and Website Services

We may use website analytics or similar tools to understand how visitors use our website. These services may collect information such as pages visited, approximate location, device information and general website activity.

This information helps us understand website performance and improve the experience for visitors.

Where third-party services are used, their own privacy policies may also apply.

8. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from unauthorised access, loss, misuse or disclosure.

However, no website or method of sending information over the internet can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, respond to enquiries, maintain business records or meet legal requirements.

The exact retention period may depend on the type of information and why we need to keep it.

10. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary to provide our services, operate our website, use service providers or comply with legal obligations.

For example, information may be shared with a service provider when this is necessary to help us operate our website or respond to your enquiry.

We only aim to share information that is reasonably necessary for the relevant purpose.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to another website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices or content of third-party websites.

We recommend checking their privacy policy before providing personal information.

12. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information where applicable
• Ask us to restrict certain processing
• Object to certain uses of your information
• Request a copy of certain personal information

Some rights are subject to legal conditions and exceptions.

If you would like to exercise a privacy right, contact us using the details provided below.

13. Contact Us About Privacy

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Rapid Hitch Recovery
24 King Edward Street
PH1 5UT, Perth, Scotland

Phone: +44 7512 612 892
Email: info@rapid-hitchrecovery.co.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We recommend checking this page occasionally to stay informed about how we handle personal information.